1. Introduction

Neutral Decor US respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or otherwise interact with our services (collectively, the “Site”).

This Privacy Policy should be read together with our Terms of Service and any other policies that apply to your use of the Site. We may update this Privacy Policy from time to time. Any revised version will be posted on the Site. Your continued use of the Site after an update constitutes your acceptance of the revised Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Site.

2. Information We Collect

We may collect information that identifies or can reasonably be linked to you (“Personal Information”), as well as information that does not directly identify you.

Personal Information

You are not required to provide Personal Information simply to browse the Site. However, depending on how you interact with us, you may provide information such as your name, email address, contact details, shipping and billing information, and other information you choose to provide when contacting us, creating an account, placing an order, or otherwise using the Site.

Usage and Device Information

When you use the Site, we may automatically collect certain information about your device and activity, including your IP address, browser type, operating system, referring URL, pages viewed, search activity, interactions with the Site, approximate location, device information, and other usage data.

Customer Reviews and Feedback

You may choose to submit reviews, comments, survey responses, or other feedback about your experience with Neutral Decor US. Where permitted, we may display or reuse this content on our Site or in marketing and promotional materials.

By submitting reviews or feedback, you confirm that you have the right to provide such content and grant Neutral Decor US permission to use it for reasonable business, promotional, and marketing purposes, subject to applicable law.

Images and Media You Upload

Where the Site allows you to upload photographs, images, or other media, you represent that you have the necessary rights to submit that content.

By submitting such content, you grant us permission to use and display it as reasonably necessary to provide the relevant Site features and, where applicable, for promotional purposes consistent with the context in which it was submitted.

Shopping and Browsing Information

We may retain information about products you view, searches you perform, items you add to your cart, and related shopping activity.

We may use this information to operate the Site, improve your shopping experience, remember your preferences, and support marketing activities as permitted by applicable law.

3. How We Use Your Information

We may use the information we collect to:

• Provide, operate, maintain, and improve the Neutral Decor US Site and services.
  
• Process and support your orders and other interactions with the Site.
  
• Personalize and improve your shopping and browsing experience.
  
• Respond to inquiries and provide customer support.
  
• Send service-related notices and, where permitted, marketing communications.
  
• Analyze Site performance, usage, and customer interactions.
  
• Detect, investigate, and help prevent fraud, security incidents, and misuse.
  
• Work with service providers and business partners that perform functions on our behalf.
  
• Comply with applicable legal obligations and enforce our policies.
  

4. Accessing, Correcting, and Deleting Your Information

Depending on where you live, you may have certain rights relating to your Personal Information, including the right to request access to, correction of, or deletion of certain information we hold about you.

To submit a privacy-related request or ask a question about your information, please contact us at:

Email: contact@neutraldecor.us

We may retain certain information where necessary for legitimate business purposes, recordkeeping, fraud prevention, dispute resolution, or compliance with applicable legal obligations.

5. Cookies and Tracking Technologies

Neutral Decor US uses cookies and similar technologies to operate the Site, understand how visitors use it, remember preferences, improve functionality, and support analytics and marketing activities.

What Are Cookies?

Cookies are small text files that websites may place on your browser or device. They can help websites remember preferences, maintain sessions, understand usage, and provide relevant functionality.

Cookies may be temporary (“session cookies”) or remain on your device for a longer period (“persistent cookies”). Some cookies are placed by Neutral Decor US, while others may be placed by third-party service providers.

How We Use Cookies

We may use the following categories of cookies and similar technologies:

• Strictly Necessary Cookies: Required for core Site functionality, security, checkout, account access, and other essential features.
  
• Performance and Analytics Cookies: Help us understand how visitors use the Site and evaluate Site performance.
  
• Functionality Cookies: Help remember preferences and provide enhanced or personalized functionality.
  
• Advertising and Targeting Cookies: May be used to understand visits and interactions and to support relevant advertising, where permitted by applicable law.
  
• Third-Party Cookies: Certain service providers may place cookies or similar technologies when providing analytics, advertising, payment, security, or other services on our behalf.
  

Cookie Duration

Some cookies expire when you close your browser, while others remain for a defined period or until deleted. The duration depends on the purpose and configuration of the cookie.

Managing Cookies

Most browsers allow you to manage or block cookies through browser settings. Depending on your location and the functionality available on the Site, you may also be able to manage certain cookie preferences through our cookie or privacy controls.

Blocking certain cookies may affect the functionality or availability of parts of the Site.

Analytics

We may use analytics services, including Google Analytics, to better understand Site traffic, usage, and performance. Information collected through these services is handled according to the applicable provider’s terms and privacy practices.

6. Third-Party Access to Information

We may engage third-party service providers to help us operate and support the Site and our business.

These may include providers of website hosting, ecommerce infrastructure, payment processing, analytics, advertising, customer support, security, communications, and other business services.

We may share information with these providers as reasonably necessary for them to perform services on our behalf. Their handling of information may also be governed by their own privacy terms and applicable law.

We may also disclose information where required by law, legal process, or governmental request, or where reasonably necessary to protect our rights, customers, business, or the security of the Site.

7. Marketing Communications and Privacy Choices

If you provide us with your contact information and have consented where required, we may send you promotional emails or other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at:

Email: contact@neutraldecor.us

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notifications, or customer service communications.

Depending on your jurisdiction, additional privacy choices may be available to you under applicable law.

8. Third-Party Websites and Services

The Site may contain links to third-party websites or services that are not operated or controlled by Neutral Decor US.

We are not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review the privacy policies and terms of any third-party website or service before providing Personal Information or using its services.

9. Security Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Site is not intended for children, and we do not knowingly collect Personal Information from children in violation of applicable law.

If you believe that a child has provided Personal Information to us inappropriately, please contact us at contact@neutraldecor.us so that we can review the matter and take appropriate action.

11. International Data Transfers

Because we operate an online business and may use service providers located in different countries, your information may be processed or stored outside the country, state, or region in which you live.

Where required by applicable law, we take appropriate steps in connection with international transfers of Personal Information. Privacy and data protection laws may differ between jurisdictions.

For questions about this Privacy Policy or our privacy practices, please contact:

Neutral Decor US

Email: contact@neutraldecor.us